Terms & Conditions


These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Services are provided by Us through this website, https://www.leftit.co.uk/ (“Our Site”). Please read these Terms carefully and ensure that you understand them before ordering any Services from Our Site. You will be required to read and accept these Terms when ordering Services. If you do not agree to comply with and be bound by these Terms, you will not be able to order Services through Our Site. These Terms of, as well as any and all Contracts are currently in the English language only.

https://www.leftit.co.uk/ is an advertiser of luggage space which is bookable online via this site. The purpose of the site is to simplify the process of luggage storage nationwide by utilising free space contained within individual business premises’. LEFTIT is a platform for businesses to act as Hosts who provide temporary luggage storage space to the Customer through the online booking process. LEFTIT is not a Host of luggage storage, nor does LEFTIT own, operate or hold any influence over any of the Hosts listed on this Site. We act as the intermediary business between the Host and the Customer. The responsibilities of LEFTIT include but are not limited to,

  1. (i) providing advertising space for a Host to list their business as a location where luggage can be stored, 
    accepting payment from Customers on behalf of Hosts.
    providing contact between the Host and Customer for storage queries and mediation in the event of issues arising as a result of storage.

Customer Terms & Conditions

Information About Us

1.1     Our Site, https://www.leftit.co.uk/, is owned and operated by LEFTIT (Sole) of Croxdale House, Gateshead, NE10 0RR

1.2    LEFTIT is an advertiser of luggage space which is bookable online via this site. The purpose of the site is to simplify the process of luggage storage nationwide by utilising free space contained within individual business premises’. LEFTIT is platform for businesses to act as Hosts who provide temporary luggage storage space to the Customer through the online booking process. LEFTIT is not a Host of luggage storage, we act as the intermediary business between the Host and the Customer. The responsibilities of LEFTIT include but are not limited to, (i) providing advertising space for a Host to list their business as a location where luggage can be stored, (ii) accepting payment from Customers on behalf of Hosts.

Definitions and Interpretation

2.1     In these terms unless the context otherwise requires, the following expresssions have the following meanings:

“Account”     means an account that the User has created upon registration of their details and having agreed to the conditions of this site

“Conditions”     means the conditions as set out in these Terms and Conditions. 

“Customer”     means any person or persons who upon viewing Our site makes a purchase of service without opting to become a registered Member

“Host”     means a business which is made available to the User via Our website as a location to store luggage

“Listing”     means any advertisement displaying information and or availability of Space of a Host

“Luggage”     means goods that are stored with Hosts

“Member”     means any User or Customer who has registered their details and is an account holder with Us

“Services”     means the services which are to be provided by Hosts to the Customer through the LEFTIT platform

“Space”     means the physical unoccupied area contained within a Host premises

“Storage”     means the act of left luggage being kept at the Host premises

“User”     means any person or persons viewing Our site

“We/Us/Our”     means LEFTIT (Sole) of Croxdale House, Gateshead, NE10 0RR


3.1     The primary service offered by this Site is the advertising of Listings of Space made available by Hosts. As a User these Listings are free to be viewed and can be booked at any time. At the time of a Booking by a User they will be required to provide personal information such as ; name, billing address and contact telephone. This information is required for security purposes and also in the event of Luggage that has been unclaimed to be repatriated to the respective User Upon finalising the Booking through the Cart the User will be prompted to enter their card details via the secure payment processor. The payment processor for this Site is Stripe. Stripe will conduct automatic anti-fraud checks before the payment has been processed. Further information about this can be found at www.stripe.com/radar. All information transmitted across this Site is secured and encrypted. This can be confirmed by the green padlock and ‘Secure’ icons in the address bar of this Site. Improper or fraudulent use of a bank card or bank account details is a criminal offence. The specifics of LEFTIT’s involvement in these matters is detailed in section 3.3.

3.2     It is the Users responsibility to ensure that at the time of booking, they have selected the correct; Host, date(s), number of items of Luggage. LEFTIT will provide opening and closing hours of Hosts alongside Listings. These hours are correct at the time they were uploaded to this Site. LEFTIT shall not be responsible for changes made to the operating hours by the Host or due to any unforeseen circumstance where a Host has closed their premises early or closed their premises permanently. In the event that a Booking has been created but the Host has been unable to fulfill their responsibility to store their Luggage, LEFTIT will either issue a refund for fees paid to the Host or may offer an alternative Booking with another Host where available in that City. Where a User has breached the Terms of this Site, LEFTIT reserves the right to withhold the repayment of any fees paid by the User. LEFTIT will provide the Customer with a LEFTIT Booking reference number which will be auditable to the Booking created on our Site. An email will also be sent to the email address that was input at the time of the Booking. Details of the Booking will also be sent the Host for their reference.

3.3     Member accounts created on the LEFTIT platform by Users, are subject to the Terms of this Site. Passwords created shall be responsibility of the Member to keep private. Where a Member believes their account has been compromised whereby an unauthorised third party has obtained their account password the Member is to contact LEFTIT at the soonest opportunity at info@leftit.co.uk. Where a Member is believed to have falsified information during the registration process, LEFTIT reserves the right to delete and remove the User from the Site. Where the activities or information provided by the User enters into the realms of criminality due to fraud, theft or other dishonesty or electronic offences LEFTIT will give it’s full co-operation into any police investigation into the matter. This may include full disclosure of personal, address and or financial information provided to LEFTIT upon production of a lawful warrant or court order. Any request for assistance made for information by law enforcement authorities shall be in accordance with the Data Protection Act 1998.

Booking through this Site is for strict compliance. Users may not store their Luggage with Hosts without a Booking first being created through this Site.

3.4     Hosts will not accept cash payments. Where it is found a customer has attempted arranged Luggage Storage by approaching a Host directly without going through the LEFTIT platform, this will be seen as a breach of these Terms and will relieve LEFTIT of any fault or responsibility for loss, theft, damage or injury incurred through this breach


4.1   LEFTIT is not a Host nor is it an agent acting on behalf of any other organisation or company, it is its’ own entity. LEFTIT does not own, operate or hold any influence over any of the Hosts listed on this Site. LEFTIT provides an advertising platform for Hosts to list their premises as a location where Customers can book their Luggage for a specified period of time. LEFTIT shall provide the User with all relevant information relating to the Host including the Host location, Space available, operating hours and price per item of Luggage. At present this price is fixed at £5 per item of Luggage per 24 hours. Luggage is a subjective term and is not dictated by the items size or weight rather its physical presence. At the time a Booking is created a contract is formed between the Host and the Customer. Customers may be subject to requirements stipulated by the Host at the time that the Luggage is deposited. This may include but may not be limited to; providing evidence of the booking, showing the Host photo identification, inspection of the Luggage and sealing the Luggage with the use of tamper proof seals. Only the Customer who deposited that item of Luggage may collect it at the end of the Booking.

4.2     Each Host is independent and has responsibility for their respective premises. Reasonable Host conditions are for compliance by the Customer. The Host reserves the right to refuse service to any Customer. If a Customer is refused service the Host will refer the Customer back to LEFTIT. LEFTIT is not under any obligation to resolve matters between the Host or the Customer but may do so out of a goodwill gesture. Where a matter has been referred to LEFTIT we will be advised of the circumstances which resulted in the refusal of service. Our initial role will be to act as a mediator to form a compromise between the Host and the Customer. If mediation should fail a decision will be made as to whether fees will be paid back to the Customer or whether an alternative Host can be sought within the same City.

4.3     The Host is obligated to return property belonging to the customer in the same condition as it was presented to them. Each Customer is responsible for any injury or damage to the Host, its property or any third parties caused by the items stored or by any negligent act or omission of the Customer. Each Host is responsible for any damage to, or loss or theft of, items stored with that Host unless the damage is caused by factors beyond the control of the Host. As an intermediary service provider, LEFTIT will not be responsible in either case stated above and each Customer and Host releases LEFTIT from any liability to it.

4.4     Arrangements made with a Host to store Luggage outside of the LEFTIT booking platform is prohibited. Similarly, any arrangements made with a Host to store Luggage outside of their advertised hours as displayed on the LEFTIT Site (unless otherwise stated) is also prohibited. These actions will be considered a breach of these Terms. Subsequently, LEFTIT will relinquish all of it’s responsibilities to the Customer and their Luggage for any costs incurred, safeguarding and return of the Luggage if any arrangement has been made with a Host without prior express consent from LEFTIT.


5.1     The following articles are not permitted to be stored inside the Luggage left with Hosts.

• Weapons, ammunition, flammable liquids, fuels or explosives or any kind including fireworks
•Any item worth more than £250 including but not limited to: watches, laptops, mobile phones, tablets and similar items, musical instruments, clocks, porcelain, earthenware, ornaments and decorative objects, rugs, paintings, tapestries, furs, books, silver-plated cutlery, collections, etc.
• Perishable food items. Perishable foods are those likely to spoil, decay or become unsafe to consume if not kept refrigerated or frozen,
• Liquids, wines and spirits,
• Chemical, toxic or dangerous products,
• Mouldy, polluted or contaminated items,
• Radioactive or dangerous materials,
• Combustible liquids (e.g. LPG, home heating oil, heavy oil and similar products),
• Combustible gases (such as acetylene, methane, butane and propane, hydrogen, etc.),
• Illegal drugs or other illicit substances,
• Living things (animals, plants or other),
• Live cash, fine art or securities including shares
• Waste,
• Stolen or illegally held goods


6.1     Bookings created by the User may be cancelled by providing LEFTIT with notice in writing at info@leftit.co.uk. LEFTIT policy is to issue a full refund for the Booking, so long as the notice of cancellation was submitted prior to the commencement of Luggage Storage with the Host. Unfulfilled Bookings will be reviewed on a case by case basis with a priority being assigned to find an alternative Host for the Customer before proceeding with a refund.

Site Terms & Conditions

Acknowledgement of Terms

1.1     These Conditions govern access to and use of this Site. By accessing this site as a User, you imply that you accept and agree that, you have read and agree to be bound by, these Conditions, whether or not you as a User have registered with this Site as a Member. The User may not oppose any condition or clause herein without express written consent from LEFTIT. If any User does not agree to these Conditions, then they should not access or otherwise use this Site. If you are unsure about your rights and entitlements in relation to the Terms of this site you should contact Us at info@leftit.co.uk at the soonest opportunity. LEFTIT reserves the right to modify or append these Terms at any time. Any misuse of this site shall be seen as a breach of these Terms and may result in the termination of bookings created or bookings pending without a refund. If circumstances dictate, LEFTIT may also pursue the User for civil/criminal liability.

This site is intended for the use by persons aged 18 and over. By viewing this site you imply that you are aged 18 or over. Use of this Site by persons below the age of 18 is prohibited.

Site and Service Use

2.1     This site is to be used as intended in its current form as a storage booking website. As a User of this site, in conjunction with agreeing to the terms herein, you may view the listings of Hosts free of charge. Upon making creating a booking the User will be given the option to become a Member and to complete the registration process to create an account with LEFTIT. This is currently optional and choosing not to become a Member will not prejudice or reduce the rights and entitlements of the Customer.

2.2     As a User of this site you agree that you will not;

  • Use this site other than as it was intended in its current form as a storage booking website
    • Offer any Space as a LEFTIT Host that the Host does not himself own or have permission to use
    • Approach a Host with the intention of storing luggage with them without completing a booking through this site
    • Violate, interfere with or damage this Site, including, without limitation, through the use of viruses, Trojan horses, harmful code, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology; this list is not exhaustive.
    • Collect or access, data or information from this site using manual or automated software, devices, scripts, robots or other means to access, “scrape”, or “crawl” any web pages contained within this site
    • Collect or store any personally identifiable information from this site other than for purposes of transacting as a Customer or Host.
    • Misrepresent or impersonate any person or entity, or falsify any information as a Customer or Host.
    • Collect information about Hosts from this site with the intention of bypassing the booking procedure.
    • Collect information about Hosts from this site with the intention of recruiting or soliciting them with offers from third party services or competitor websites.
    • Distribute unsolicited commercial (spam) or advertisements directed to other Users, Hosts or employees of this site or facilitate the transmission of any unsolicited or unauthorised advertising or other promotional material.
    • infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights
    • Copy or store information held within this site without express written permission from LEFTIT.
    • Leave malicious, defamatory, untrue or other libelous comments when a review of the Host is to be left. Posting such information may result in the User becoming subject to litigious action being taken against them.

2.3     Validity of information input by Users on this site is not the responsibility of LEFTIT. LEFTIT will attempt to filter incorrect, untrue, malicious or other information inputted by Users, however, LEFTIT shall not be held responsible for the overall content of this site other than site created pages and host information.

Accessing our site

3.1     Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

3.2     If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

3.3     When using our site, you must comply with the provisions of our acceptable use policy.

3.4     You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.


4.1     Use of this Site is strictly at your own risk. Each User agrees that LEFTIT does not have any formal obligation nor bare any responsibility to conduct background checks on any Members or Hosts using or listed on this Site, however such background checks may be conducted at Our discretion. Without warranty of any kind, either express or implied, this Site and all content contained within are provided on an “as is” and “as available” basis. LEFTIT makes no guarantee that this Site or any content contained within, including, but not limited to, Host Listings or any Space, will meet any User’s requirements or be available on an uninterrupted, secure or error- or virus-free basis. LEFTIT makes no warranty regarding the quality of any Listings, Space or other Content or the accuracy, timeliness, completeness or reliability of any Content obtained through this Site. No advice or information, whether oral or written, obtained from LEFTIT or through this Site or any Content, will create any warranty by LEFTIT that is not expressly made in these Conditions. Each User is solely responsible for all of his communications and interactions with other users of this Site and with other persons with whom he communicates or interacts as a result of his use of this Site, including, but not limited to, any Hosts or Customers. Each User understands that LEFTIT does not make any attempt to verify the Content of Users or to review or visit any Space on an ongoing basis. LEFTIT makes no representations or warranties as to the conduct of Users or their compatibility with any current or future Users. Each User agrees to take reasonable precautions in all communications and interactions with other Users and with other persons with whom he communicates or interacts as a result of his use of this Site, including, but not limited to, Hosts and Customers, particularly if any Users decide to meet offline or in person regardless of whether such meetings are organised or sanctioned by LEFTIT. LEFTIT disclaims all liability, of any kind or nature, for any act or omission of any User or other third party. Each User agrees that LEFTIT is not a party to any agreement entered into between a Host and a Customer, nor is LEFTIT an estate agent or an insurer. LEFTIT has no control over the conduct of Hosts, Customers and other Users, and disclaims any and all liability arising as a result of the conduct of Hosts, Customers and other Users.

Our Liability

5.1     The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
    • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and
    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


6.1     By using this site as a User you agree to release, defend, indemnify and hold LEFTIT and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against all costs, losses, claims, demands, suits, actions, payments and judgments, including legal and accounting fees, arising from personal, bodily injuries and/or death, property damage or otherwise, however caused, brought or recovered against any of the above that may arise out of or in connection with: (a) that User’s access to or use of this Site or his breach of any of these Conditions; (b) that User’s Member Content; (c) any injury occurring to any person or property as a result of the use, occupancy, travel to or from, or the entry or exit from, any Space by that User; and (d) that User’s (i) interaction with any Member, (ii) booking of a Space, (iii) Listing or (iv) the use or condition of a Space by that User, including, but not limited to, any injuries, losses or damages of any kind arising in connection with or as a result of booking or use of a Space.

6.2     Hosts advertised and listed on this site shall indemnify LEFTIT against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by the Host arising out of it’s connection with storing luggage through the LEFTIT platform.

Changes to this site

7.1     Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material. We reserve the right to make changes or remove listings and content from our site at any given time and we are no under no obligation to update you about these changes.

Changes to these Terms will be reflected on the date listed at the top of this page.

Jurisdiction and applicable law

8.1     The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

8.2     These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales

Intellectual property rights

9.1     We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Privacy Policy

10.1     The privacy policy can be found here. The policy together with these Terms constitute the agreement held between LEFTIT, Users, Hosts and other partners.


11.1     A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
LEFTIT may use cookies to monitor traffic on our site. Further information can be found on our Privacy Policy and Cookie Policy pages.

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